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Parents/guardians have the right (obligation) to protest the treatment of their child or themselves with regard to irresolvable disputes, rule infractions, or unprofessional/unethical conduct of members of our staff or other parents. We encourage that all parents attempt to first resolve the conflict with the individual in a respectable manner in order to reach an amicable resolution. The Association has a “24-Hour cooling off period” regarding disputes, conflicts or problems between parents and coaches/team officials. Furthermore, animated discussions should never take place in the presence of kids. If you have an issue with a coach or staff member that cannot be peacefully resolved in private or at that precise moment, we encourage all parents to wait 24-hours before they interact with that individual. All of our staff members have been instructed not to interact with parents if emotions flair. We advise parents to take the same approach. In most cases, an amicable solution can be reached if all parties involved are civil and respectful.
In cases where an peaceful resolution cannot be achieved, the Heights Tigers Youth Football Association has a disciplinary board that reviews all concerns and complaints against players, coaches, administrators, and parents. All complaints against coaches and players must be submitted in writing to the director of coaching, Chuck Bremer. All complaints against non-coaching staff, volunteers or other parents must be submitted in writing to the Family Liaison, Wyndi Moore. When filing a grievance, please provide all details, i.e. dates, involved parties, witnesses, actions, times and location. More specific guidelines for filing grievances are provided below:
a) All grievances must be communicated in writing to either the Family Liaison, or the Director of Coaching. If neither of these individuals is available, grievances can be submitted to any Board member.
b) All grievances will be reviewed and resolved within 48 hours of submission. We will
address all complaints and react accordingly. If necessary, a meeting will be scheduled with the FL or DOC, and involved parties within 72 hours.
c) If the problem cannot be resolved to the satisfaction of the aggrieved party, they
may request a meeting with the Executive Board of directors.
d) If the Executive Board cannot resolve or mediate the issue to the satisfaction o the aggrieved party, they can then request to speak with the President, Jeff Rotsky.
e) If the President cannot resolve the issue, the aggrieved party may request to speak with a representative of Northcoast Youth Football Conference. The decisions, rulings, or opinions rendered by Northcoast will be considered final.
f) All steps by the parent/guardian must be completed within 14 days after an incident has occurred. Board members are required to schedule the meetings in a timely manner to allow the parent/guardian their due process.
If you would like more information on our team by-laws or the rules and regulations set forth by Northcoast, you may request to view a copy of either document from the Program Director, Michael Payne. We need your support in this matter in order to make this program a success. Let’s all keep in mind that our organization will always represent the children and their family’s best interest, and we will act/respond accordingly.
Please note: The Heights Tigers Youth Football Association exercises 0 tolerance for violence. Both parties and their families will be dismissed from the organization immediately. Verbal disturbances will be given a warning, and if it’s not resolved, those offenders will be dismissed from the organization. We reserve the right to refuse service to anyone, based on current or past disruptive behaviors or deeds (violent or nonviolent).
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